• Support Offerings
• Gold Support
• Platinum Support
• Policies & Processes
• Documentation
• Support Downloads
• Regional Support
• Online Support Centre

For customers who need round-the-clock support for their business or mission-critical applications, our comprehensive Platinum Support plan provides telephone, web, and e-mail support 24 hours a day, seven days a week.

Features & Benefits

• Comprehensive technical support includes CHARON problem diagnosis and troubleshooting, software fixes and product usage questions.
• Exclusive access to CHARON product updates, enhancements, and fixes. These are available for download from www.stromasys.com.
• Platinum Support is available 24 hours a day, seven days a week, with a 4-hour response time to problem reports. Resolution times may vary according to the specific issue addressed.
• Access to support via telephone, e-mail, and the Stromasys Online Customer Support Center.

Ordering Information [PDF]