• Support Offerings
• Gold Support
• Platinum Support
• Policies & Processes
• Documentation
• Support Downloads
• Regional Support
• Online Support Centre

For customers who require support during normal business hours, our comprehensive Gold Support plan provides telephone, web, and e-mail support Monday through Friday, local time.

Features & Benefits

• Comprehensive technical support includes CHARON problem diagnosis and troubleshooting, software fixes and product usage questions.
• Exclusive access to CHARON product updates, enhancements, and fixes. These are available for download from www.stromasys.com.
• Gold Support is available during normal business hours, Monday through Friday, local time, with a 24-hour response time to problem reports. Resolution times may vary according to the specific issue addressed.
• Access to support via telephone, e-mail, and the Stromasys Online Customer Support Center.

Ordering Information [PDF]