Your applications are vital to your business. You can’t afford for them to fail. That’s why we’re here.

As the world’s leader in cross-platform virtualization technologies, with more than 3,000 satisfied clients, no one can offer more experience and knowledge in supporting our products. Stromasys support offerings include direct telephone, web, and e-mail support, documentation and application notes, and access to updates, enhancements, and new versions for all licensed products.

All Stromasys support offerings are delivered as follows:
• First-level support provides troubleshooting and diagnostic assistance and is delivered in close collaboration between Stromasys Technical Support and our authorized CHARON partners.
• Second-level support provides direct engagement of Stromasys Technical Support and Development Engineers to quickly resolve even the most complex issues.

GOLD SUPPORT

The Gold Support plan provides support during normal business hours, Monday through Friday, local time, with a 24-hour response time to problem reports. [read more...]

PLATINUM SUPPORT

The Platinum Support plan provides support 24 hours per day, seven days a week, with a 4-hour response time to problem reports. [read more...]