Global Support Service Level Agreement
| Gold Support | Platinum Support | |
|---|---|---|
| Hours of Coverage | Standard Business Hours | 24x7 |
| Support Channel | Web, phone, E-mail | Web, phone, E-mail |
| Number of Cases | Unlimited | Unlimited |
| Response Times | 24 hours | 4 hours |
| Gold Support | Platinum Support | |
|---|---|---|
| Hours of Coverage | Standard Business Hours | 24x7 |
| Support Channel | Web, phone, E-mail | Web, phone, E-mail |
| Number of Cases | Unlimited | Unlimited |
| Response Times | 24 hours | 4 hours |