One of the most undervalued aspects of a manufacturing installation is its long term support. Much attention is paid to the advantages that automation can bring, but assumptions made over the performance of a plant in months or years to come could be seriously jeopardised by the wrong type of support. This is why C-MAC places great importance on both appropriate and responsive support that fits clients’ manufacturing practices, and insists on high levels of relevant experience from its support staff.

The range of services and levels of support available will meet the needs of even the most critical application, wherever it is located, and include:

• 24 hour a day helpline, 365 days a year
• Guaranteed call-out response from as little as four hours
• Modem links for remote fault diagnosis and rectification, and for remote maintenance and upgrading of software
• Substantial hardware spares pool for instant availability of critical system components
• Remote data logging, data analysis and management reporting
• Installation, fault-finding and system tuning for third party software and hardware

With C-MAC, you can be assured of the highest levels of service and support.